Position Summary:
The Advisor I, Admissions contributes to the effective recruitment and enrollment of new learners to Nightingale College. This position serves as the first point of contact for the College, providing superior customer service top prospective learners. The incumbent will collect and assist with the completion of required admissions documents to meet compliance and accreditation standards. The Advisor I, Admissions will be responsible for maintaining learner commitment throughout the enrollment cycle.
- Makes 50-75 outgoing phone calls in response to inquiries each day to set appointments and conduct.
- interviews with prospective learners and directs calls to appropriate personnel.
- Provides a daily activity report (DAR) to the Manager.
- Generates leads by requesting referrals and enters all new inquiry information in the appropriate system.
- Follows the contact strategy and tracks all correspondence with prospective learners in the appropriate system.
- Utilizes the Discover, Commit, Start Application process with prospective learners.
- Assists prospective learners, learner families, and other relevant parties who may be involved in decision-
making. - Answers questions about the appropriate Nursing Program with accuracy.
- Updates and maintains learner records in learner management system (LMS).
- Processes applications for all incoming learners, reviews, and resolves conflicting information to ensure accuracy.
- Collaborates with other functions to provide the highest level of service for enrolling learners.
- Schedules all entrance and placement exams when appropriate.
- Participates in weekly Admissions meetings including 1:1s, coaching meetings, trainings, and team meetings.
- Participates in the successful implementation of other functional projects as they arise.
Minimum Required Qualifications:
- High school or general equivalent is required, Bachelor's Degree preferred, or relevant work experience in customer service or sales in lieu of education.
- Demonstrated proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint or ability to learn
new technology quickly. - Demonstrated ability to effectively work on multiple projects, within an environment that is dynamic and fast-
paced.
Preferred Qualifications:
- Associate degree or higher
- 1 year of experience in an Admissions Department or Sales Experience
Working Conditions:
- Pay is non-bonused and non-incentivized.
- Uses a computer, a telephone, and other tools and equipment to produce outputs and to communicate.
- Travels as required to attend meetings and to participate in training.
- Works remotely as business exigences warrant and as approved by the Manager, Institutional Analytics & Effectiveness.
- Understands and agrees the preceding is intended to indicate the general nature and level of work expected.
- Understands and agrees the preceding is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.
- Engages in College-wide, cross-functional, and function-specific activities, committees, projects, events, initiatives, and meetings, as required.
All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations.
Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer.
Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale College contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.
At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated over 1,800 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.
The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!